The Community Closet - Privacy Policy

Effective Date: 04/13/26

The Community Closet respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, app, messaging features, and related services.

By using The Community Closet website, app, or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information from users:

Personal information you provide directly, including your name, email address, phone number, school, and account details

Profile and account information connected to sign in and account setup

Listing and claim information, including item details, claim activity, pickup scheduling, reward activity, and message history

Communications you send through the app or in connection with support

Technical information such as device information, app activity, log data, and usage patterns

Photos, item images, or other content that you upload to the platform

2. How We Use Information

We use collected information to:

Create and manage user accounts

Operate, improve, and maintain The Community Closet app and services

Process listings, item claims, pickups, delays, cancellations, and rewards

Send in app updates, account notices, and operational notifications

Send SMS notifications when users have opted in to receive text messages

Prevent abuse, fraud, misuse, or unauthorized activity

Respond to support requests and user questions

Comply with legal obligations and protect the safety of users and the platform

3. SMS Messaging and Notifications

If you provide your phone number and agree to receive text messages, The Community Closet may send you service related SMS messages such as:

Account verification messages

Claim and pickup scheduling updates

Drop off and pickup notifications

Reward redemption updates

Order delay or cancellation messages

Other important account or operational notices

Message frequency may vary depending on your activity.

Message and data rates may apply depending on your carrier and plan.

You can opt out of SMS messages at any time by replying STOP.

For help, reply HELP or contact us at [Insert support email].

SMS consent is not required to use every part of the platform unless a feature specifically depends on phone verification or message delivery.

4. How Users Consent to SMS

Users may opt in to receive SMS notifications by entering their phone number and actively agreeing inside the app during account creation, account setup, profile setup, or another clearly presented consent flow.

By opting in, users agree to receive recurring service related text messages from The Community Closet.

5. Information Sharing

We do not sell personal information.

We do not sell, rent, or share mobile phone numbers or SMS consent data with third parties or affiliates for their marketing or promotional purposes.

We may share information only when necessary with trusted service providers that help us operate the platform, such as hosting, authentication, storage, analytics, communications, or customer support providers. These providers may only use the information as needed to perform services for The Community Closet.

We may also share information when required by law, legal process, school safety concerns, or to protect the rights, safety, and property of users, The Community Closet, or others.

6. Data Storage and Security

We take reasonable steps to protect user information from unauthorized access, misuse, disclosure, or destruction.

However, no system can guarantee absolute security. By using the platform, you understand that information transmitted online always carries some level of risk.

7. Data Retention

We retain information for as long as reasonably necessary to operate the platform, provide services, maintain records, resolve disputes, enforce policies, and comply with legal obligations.

We may delete or anonymize information when it is no longer reasonably needed.

8. User Choices

You may be able to:

Update certain account information

Request account removal, subject to operational, safety, or legal requirements

Opt out of text messages by replying STOP

Choose whether to continue using optional features that involve communications

9. Children and School Use

The Community Closet is intended for school and community based use. Users should use the app only if permitted by their school rules and, where applicable, by a parent or legal guardian.

If we learn that information was collected improperly, we may remove or restrict the related account or content.

10. Third Party Services

The Community Closet may rely on third party services to operate parts of the platform, including cloud storage, authentication, messaging, and app distribution services. Those providers may process information as needed to support our services.

Use of those third party services may also be subject to their own privacy terms and policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may post the updated version through the website, app, or both.

Your continued use of the platform after changes are posted means you accept the updated policy.

12. Contact

If you have questions about this Privacy Policy or how your information is handled, contact:

thecommunitycloset.team@gmail.com

Unless otherwise stated, all original content, branding, design, text, graphics, workflows, and materials associated with The Community Closet app and website are owned by Alexander Messerlian and The Community Closet and are protected by copyright and other applicable intellectual property laws. All rights reserved.

Terms & Conditions

Effective Date: 04/13/26

These Terms and Conditions govern your use of The Community Closet website, app, and related services.

By creating an account, accessing the app, or using any feature of The Community Closet, you agree to these Terms and Conditions.

If you do not agree, do not use the platform.

1. About The Community Closet

The Community Closet is a platform intended to support clothing access, item sharing, item listing, claim management, booth pickup coordination, rewards, and related community operations.

The platform may change over time as features are improved, added, removed, or updated.

2. Eligibility

You may use The Community Closet only if you provide accurate information and are permitted to use the service under applicable school rules, local rules, and laws.

If you are under the age of majority in your area, you should use the platform only with any permission required from a parent, guardian, or school.

3. Accounts

You are responsible for maintaining accurate account information.

You agree not to impersonate another person, create false accounts, or use the platform in a misleading, abusive, or unauthorized way.

You are responsible for activity that occurs under your account.

We may suspend, restrict, or remove accounts that violate these Terms or interfere with platform operations, safety, fairness, or integrity.

4. Listings, Claims, and Pickups

Users may be allowed to list items, claim items, and participate in pickup or drop off scheduling.

By using these features, you agree that:

Information you provide about listed items should be truthful and accurate

Pickup times, booth scheduling, and related logistics may change based on operational needs

Claimed items may be delayed, rescheduled, canceled, or otherwise adjusted when necessary

Items not picked up within the allowed time window may be canceled according to platform policy

The Community Closet may take reasonable operational action to keep the system organized and fair

The Community Closet does not guarantee that every listed item will remain available until completed pickup

5. Rewards

The platform may include rewards, buttons, points, or redemption features.

Rewards may be limited in quantity, subject to availability, changed, paused, removed, or canceled at any time.

Buttons, points, and rewards have no cash value unless expressly stated otherwise.

Reward redemptions may be subject to verification, scheduling, pickup requirements, and administrative review.

6. SMS and Communications

By providing your phone number and opting in, you agree to receive service related text messages from The Community Closet.

These may include:

Verification or account related messages

Claim and scheduling messages

Drop off and pickup notices

Delay or cancellation updates

Reward redemption updates

Other operational notifications

Message frequency may vary.

Message and data rates may apply.

Reply STOP to opt out.

Reply HELP for help.

Consent to receive text messages is not a transfer of ownership, account rights, or service guarantees.

7. User Conduct

You agree not to:

Use the platform unlawfully

Harass, threaten, abuse, or mislead others

Upload false, harmful, offensive, or inappropriate content

Attempt to break, interfere with, or bypass platform systems or security

Use the platform to exploit, spam, or deceive users

Violate school policies, local policies, or platform rules

We reserve the right to investigate and take action in response to misuse.

8. Intellectual Property and Copyright

Unless otherwise stated, all original content, branding, app designs, text, graphics, layouts, workflows, software related materials, and other materials associated with The Community Closet are owned by Alexander Messerlian and The Community Closet and are protected by copyright, trademark, and other intellectual property laws.

No part of the app, website, or associated materials may be copied, reproduced, distributed, modified, published, displayed, or exploited without prior written permission, except as allowed by law.

9. Platform Availability

We do not guarantee that the platform will always be available, uninterrupted, or error free.

Features may be updated, paused, removed, or changed at any time without notice.

10. No Warranty

The Community Closet website, app, and services are provided on an as is and as available basis.

To the fullest extent allowed by law, The Community Closet disclaims warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non infringement.

11. Limitation of Liability

To the fullest extent allowed by law, The Community Closet, Alexander Messerlian, affiliates, volunteers, administrators, operators, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of the platform.

This includes, without limitation, issues relating to listings, missed pickups, scheduling changes, delayed communications, reward availability, user conduct, or technical failures.

12. Termination

We may suspend, restrict, or terminate access to the platform at any time if we believe a user violated these Terms, created risk, disrupted operations, or harmed the platform or others.

Users may also stop using the platform at any time.

13. Changes to These Terms

We may revise these Terms and Conditions from time to time.

Updated terms may be posted through the website or app. Continued use after updates are posted means you accept the revised Terms.

14. Governing Law

These Terms will be governed by the laws of the State of California, without regard to conflict of law principles, unless applicable law requires otherwise.

15. Contact

For questions about these Terms and Conditions, contact: